On Oct 21, 2016, Securus Technologies – a leading provider of inmate communications and government information management solutions, published a copy of customer comments on how the use of technology helps to solve and prevent crimes in correctional facilities. These comments were obtained through email communications and formal letters the company received from jail officials across USA. These officials are security personnel entitled to solve and prevent crimes, and to make the incarceration environment safe and better.
Richard A. Smith; the CEO of Securus Technologies, said that the company develops a new product or service once a week on average. This is to help law enforcement and corrections officials curb criminal activities. He also added that they receive thousands of emails and letters in regards to how their technology helps to keep the society, inmates and their families safe.
Most of the customer comments praised the company and how it has helped keep track of prison communications. Some of the major issues addressed include; exposing corrupt officials, arresting contraband, drug trafficking, threats and suspicious conversations. In addition, investigative tools have helped prison official conduction investigations in case of a harassment complaint or potential threat.
Securus Technologies serves approximately 2,600 correctional facilities across 45 states in USA. It also provides its services in Canada, Mexico and District of Columbia, and caters for over 1 million inmates nationwide. It has expanded to become a recognized leader in providing innovative technical solutions and interactive customer services with its main focus on specialized needs of the law enforcement authorities.
The company later introduced a 220 seat in-house call center to enhance and improve on customer service delivery. This was directed towards handling the need for communication from over 25 million friends and families with the inmates. In return, this gave the company more control over the handling of customer services, and helped the company attain the required BBB standards to be accredited. More details can be found here.