Securus Technologies the number one provider of civil as well as criminal justice technologies solutions that is targeted toward public safety, corrections, investigation as well as monitoring stated that it was offering its main competitor, GTL a challenge so that an independent judge can decide which company between the two has variety and best products categories, the products that have recent technologies in their telephone calling platform, the most costly and cost efficient platform, and the highest quality customer services and the common metrics.
The Chief Executive Officer of the Securus Technologies, Richard A. Smith said that the claims made by the GTL are baseless, GTL claimed that their technologies, as well as their customer services, can be compared to that of Securus Technologies. These baseless claims prompted Securus Technologies to give an opportunity to an independent judge so that he/she can evaluate both product sets which are all calling platforms as well as customer service models. Smith says that this comparison of Securus and GTL products isn’t fair since secures has invested a lot of money in the last 4 years. Smith says that they have reinvested over $700 million again into the business, some of the transaction include the acquisition of company’s technologies as well as product development together with another state of the art technology center and the US customer service center while on the other had GTL has invested just a fraction of what Securus Technologies have.
According to Smith, there are customers who have converted from GTL to Securus Technologies, he says that these customers prefer Securus’ technology, economics as well as excellent customer service. Smith questions what GTL has done, he says that one has to look in details of the both platforms, the technologies, scalability, the investment made as well as the product capabilities. Smith concluded by saying that if both platforms are compared they will prevail on the factors that matter Securus would prevail.